Jobs
North Carolina, North Carolina
Technical Service Rep
Technical Service Rep
Remote (prefer someone in the Carolinas or East Coast)
SUMMARY: Provides Technical Assistance to Sales, Marketing & Operations and visits to end-user and internal company plants for Film Trials, Packaging equipment audits, Quality Issues, Train operators and support staff. This position works with maintenance & engineers on all technical aspects of films / laminates. Advise customers’ technical service & Machine manufactures on improved methods for using & maintaining films – make design suggestions as needed. Must be familiar with Vertical and Horizontal Form Fill Seal equipment as well as tuck and fold / lidding equipment / liquid – powder – granular filling / print registration equipment / mechanical, pneumatic, electro-mechanical interface. Must be familiar with prepackaged and after packaged product handling equipment. Must be capable of communicating / engaging all levels of management / engineering / technical / operators and production floor personnel. Makes own schedules based on the account / priorities and the needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, as well as other duties as assigned.
Customer Complaint Process
- Investigate customer complaints promptly and efficiently and ensure follow through to resolution in an expeditious manner.
- Travel to customer locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issue.
- Complete, coordinate, and ensure that all documentation regarding customer complaints, defects and related samples are compiled and provided to appropriate divisions/departments in timely manner.
Trial Responsibilities
- Obtain specification information for each trial prior to evaluating performance of material on customer equipment.
- Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnel.
- Coordinate and ensure timely delivery of trial structures to the customer prior to the scheduled machine trial.
- Ensure the distribution of reports and all related documentation to appropriate divisions, departments and individuals.
Plant Service Calls
- Schedule periodic customer facility service calls and ensure related communications with the appropriate APC Account Manager regarding scheduled timing of the customer visit.
- Coordinate all activities related to customer service calls to:
- ensure quality service to address customer needs.
- cultivate strong relationships with packaging department personnel.
- research and analyze APC’s business position relative to its competitors.
- evaluate the condition/quality of APC materials.
- identify any performance issue with APC supplied material through contact with machine operators achieving pro-active potential problem solving.
- develop and distribute required documentation and distribute to the appropriate APC personnel.
General Responsibilities
- Ensure and coordinate effective interaction/communication between Tech Svc. Engineers and APC Division Technical, Operations, Sales and Customer Service teams.
- Complete and submit Monthly Technical Service Reports in a timely manner (tenth day of the following month).
- Complete and submit all Tech Services weekly expense reports within three weeks of the week for the generated expenses.
- Adhere to all company safety policies/guidelines.
- Perform other duties as assigned.
Requirements
QUALIFICATION REQUIREMENTS:
- 10+ years of experience in flexible packaging web-based converting with specific knowledge and support of Technical Services in all APC technologies (RPL, FPL, ELC).
- BS in a technical major (i.e.: engineering, packaging science/technology) from an accredited college or technical school, AS and extensive industry experience or equivalent.
- Must be well versed in flexible packaging conversion equipment (Vertical and Horizontal Form Fill Seal
- Strong mechanical aptitude with web-based converting packaging equipment.
- Strong materials knowledge and supervisory experience are a plus.
- Strong organizational and interpersonal skills.
- Travel required.
EDUCATION and/or EXPERIENCE
Associate/Bachelor’s degree (A. A./B.S.) or equivalent from two-year college/four-year college or technical school; with one-year related experience and/or training; or equivalent combination of education and experience.
If you are looking for a stable company that will offer you career advancement and meet the above requirements, please send your resume in Word format to alex@mrbethlehem.com. Interviews are being scheduled NOW.